Contact Magic City Trading

We’re here to help with questions about our products, existing orders, shipping, returns, or other customer service needs.

Customer Support

Magic City Trading

Address:
6731 SW 7th St
Miami, FL 33144
United States

Magic City Trading is an online-only retailer. This address is not a retail storefront and is not open for shopping or customer pickups. Returns require prior authorization.

Phone: 305-582-6179
Email: support@magiccitytrading.com

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Product Questions

Have a question about one of our Simplified Chinese Pokémon TCG products or collectibles?

Contact us before placing your order if you need additional information about product contents, language, condition, or availability.

Order & Shipping Questions

For questions about an existing order, shipping, tracking, or delivery, please contact us and include your order number.

All orders are fulfilled and shipped from our inventory in the United States.

Returns & Damaged Orders

For return eligibility, damaged shipments, defective products, or incorrect items, please review our Return & Refund Policy.

If your order arrives damaged, defective, or incorrect, contact us within 3 calendar days of delivery and include your order number along with clear photographs of the product and packaging.

Do not return merchandise without receiving authorization and return instructions first.

Response Times

Customer service inquiries are normally reviewed during our regular business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.

Messages received outside normal business hours, on weekends, or on major holidays will be reviewed during the next available business period.